Privacy Policy

Last updated: November 3, 2025

1. Introduction

Kiwi ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our fuel retail management system and related services.

2. Information We Collect

2.1 Information You Provide

We collect information that you provide directly to us, including:

  • Account information (name, email, phone number, organization details)
  • Operational data (tank readings, pump sessions, deliveries, inventory)
  • Financial data (pricing, margins, transactions)
  • User-generated content (notes, variance investigations, reports)

2.2 Automatically Collected Information

When you use our services, we automatically collect:

  • Log data (IP address, browser type, access times)
  • Device information (device type, operating system)
  • Usage information (features used, actions taken)

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Send technical notices, updates, and support messages
  • Respond to your comments, questions, and requests
  • Monitor and analyze trends, usage, and activities
  • Detect, prevent, and address technical issues and security threats

4. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Regular security assessments and audits
  • Access controls and authentication mechanisms
  • Secure data centers with physical security

5. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. We will also retain information as required by law, regulation, or to resolve disputes and enforce our agreements.

6. Multi-Tenant Data Isolation

Kiwi is a multi-tenant platform. We maintain strict data isolation between organizations, branches, and depots. Your data is never shared with other tenants, and access is controlled through role-based permissions.

7. Your Rights

Depending on your location, you may have certain rights regarding your information, including:

  • The right to access your personal information
  • The right to correct inaccurate information
  • The right to request deletion of your information
  • The right to restrict or object to processing
  • The right to data portability

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

9. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Email: privacy@kiwi.com